Alankar Returns Policy
Returning Your Order
Not Happy with your order
- Pack items securely and safely to prevent any loss or damage during transit and with all original packaging (tags etc.).
- You can return the items within 14 days of receipt, and we will accept all returns except those deemed to have been damaged by the customers themselves outside of normal everyday use.
- Include your dispatch note as a proof of purchase and fill in the returns form.
- You can return your goods via a Post Office using a second class recorded delivery for parcels under 1kg in weight. You need to ensure that you get the proof of posting and adequate insurance to cover the value of returned goods. We do not provide a free return service. Please ensure items are adequately packaged and labelled and your completed returns form is enclosed.
- In case of a return where by returning goods you order total after deducting the value of the returned goods is less than £100.00 your free delivery offer shall be negated and £6.50 will be deducted from your refund.
HOW TO RETURN YOUR ORDER
Returns By Post
We always recommend that you use a tracked delivery option when sending parcels back from both within and outside the UK. Send your return to:
Alankar Sarees Ltd
46-48 Wilsmlow Road
Please download our returns form here and post this form along with the item you are returning.
Return To Store
Should you wish to return items purchased online to the Alankar Store then simply package your item/s with your completed returns note, where a drop off service is available. Confirmation of your parcel drop off will be provided to you, and the parcel will then be passed for processing in accordance with our returns policy. Please note we are unable to exchange items purchased through Alankar Online with items available in the Alankar Store, a new transaction will need to be completed in store. Please note that we comply with all distant selling regulations and your statutory rights are not affected.
We’re currently not able to offer online exchanges, so simply follow all the steps to return and place a new order on-site.
Please allow 14 days from the date you return your order to us for your refund to appear in your bank account. Remember that unless your entire received order is faulty, we won’t be able to offer a refund on shipping costs.
For any queries regarding your return/exchange please email us at [email protected]
Please see our Terms and Conditions for further applicable information.